Plan requirement
| Subscription | Any plan |
| Access | Admin |
Appearance settings for the chat widget, and where the customisation options stop.
What you can set
- Open the chat widget settings.
- Set the theme colour, position and the launcher text.
- Add your logo or an agent avatar.
- Set the greeting shown before the conversation starts.
- Save and reload your site.
Position and mobile
The widget sits in a corner, and on a phone it covers a meaningful part of the screen. Check it against your own mobile layout, particularly anything fixed at the bottom of the page such as a cookie banner or an add-to-basket button.
A widget covering the button that makes you money is a real cost and easy to miss on a desktop.
Beyond the settings
Classic offers an API for deeper customisation: showing or hiding it per page, changing behaviour, reacting to events. That is developer work, and it is worth being clear that it is a different level of effort from the settings page.
For most sites the settings are enough. Reach for the API when you have a specific behaviour in mind, not to make it look slightly different.
Keep it recognisable
Matching your brand is good. Making it invisible is not: visitors have to be able to find it, and a widget styled into the background gets no conversations and looks like a success in the settings page.
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