Plan requirement
| Subscription | Any plan |
| Access | Admin |
The chat widget can be limited by country or domain, which is how you keep chat to the markets you can serve.
Set the restriction
- Open the chat widget settings.
- Add the countries or domains where it may appear.
- Save and check from a normal browser.
Why restrict by country
Chat promises a person now, and that only works in hours you cover. A visitor from a time zone twelve hours away sees an invitation nobody can answer.
Restricting it there is more honest than offering a conversation and then a form.
Why restrict by domain
The widget code is public and works wherever it is pasted. A domain restriction stops it appearing on a site you do not control, and lets you keep it off a staging environment.
Country detection is approximate
It uses the visitor's apparent location, which is wrong for anyone on a corporate network routed through another country, or on a VPN. Some legitimate customers will not see chat, and you will not know.
Where that matters, make sure another channel is clearly offered on the same page.
Leave a route in
Whoever cannot see chat still needs to reach you. A visible link to your help centre or contact form on the same page means a restriction narrows the channel rather than closing the door.
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