Plan requirement
| Subscription | Suite Professional or higher |
| Access | Agent |
Where to find them and who can open them. Two things to check before assuming they are unavailable.
Find them
- Open Explore.
- Go to the dashboards.
- Look for the real-time set, listed separately from the historical dashboards.
- Open the one that matches what you need.
If they are not there
Two usual reasons. The plan does not include them, or the role does not allow them.
Check the role first: it is the quicker of the two and the more common.
Who should have access
Team leads and supervisors, and agents where seeing the queue helps them prioritise. Not everybody, because a live queue on every screen is a distraction for people who cannot act on it.
They do not follow Explore permissions exactly
Access to real-time is set separately from ordinary Explore access, so somebody with dashboards may still not have these. Worth knowing before concluding something is broken.
Leave one open, do not refresh it
They update by themselves. Reloading the page repeatedly achieves nothing and hides the movement that makes them useful.
Pick a dashboard per role
Incoming tickets for whoever watches the queue, agent productivity for whoever manages the team, ticket progress for whoever chases what is stuck. Opening all three at once is how they get ignored.
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