Current issues which may be experienced as a result of AWS issues (updated 19:55 UTC)
Inbound/Outbound calls & accessing call recordings (via our vendor Twilio who is also on AWS)
Inbound email delays
18:36 UTC | 10:36 PT
We are monitoring and following up with AWS and awaiting restoration of services. We will update once the underlying issue is resolved.
18:24 UTC | 10:24 PT
An AWS outage has caused ongoing attachment issues across Zendesk products. We are continuing our investigation and efforts to remediate.
18:06 UTC | 10:06 PT
We’re receiving reports of attachment issues across Zendesk products and BIME. Investigation is underway.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
For the latest version read the article on the Zendesk Help Center.