START: 4:00pm PST Sunday 19-November / 00:00 UTC Monday 20-November
END: 5:00pm PST Sunday 19-November / 01:00 UTC Monday 20-November
Customers that integrate JIRA with Zendesk Support.
During this window, customers who integrate JIRA with Zendesk support will be unable to convert Zendesk Support tickets to JIRA issues, and vice versa.
Why we’re doing this:
As part of reliability and stability efforts, we’re upgrading the infrastructure application that hosts the JIRA integration.
Please reach out to firstname.lastname@example.org with any account-specific questions.
For the latest version read the article on the Zendesk Help Center.