23:25 UTC | 16:25 PT
We have been made aware that Facebook DMs have stopped creating and updating tickets in Support. Facebook have confirmed this is an issue with their API and are investigating. Please email us at firstname.lastname@example.org if you'd like to be updated on this issue.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
For the latest version read the article on the Zendesk Help Center.