How to activate additional agents during Early Access Program?

During the Early Access Program additional agents need to be activated by pluscloud. Follow the steps below to request additional agents to be activated.

  1. Open your Zendesk account
  2. Go to Admin > People
  3. Click on Agents below the search field and select the agent you would like to activate
  4. Copy the User ID from the URL, the User ID is numberic and can be found between https://yourcompany.zendesk.com/agent/ and /assigned_tickets.
  5. Send the User ID with your Zendesk subdomain to help@pluscloud.nl, please note this request has to be send by your account administrator.

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