During the Early Access Program additional agents need to be activated by pluscloud. Follow the steps below to request additional agents to be activated.
- Open your Zendesk account
- Go to Admin > People
- Click on Agents below the search field and select the agent you would like to activate
- Copy the User ID from the URL, the User ID is numberic and can be found between
- Send the User ID with your Zendesk subdomain to firstname.lastname@example.org, please note this request has to be send by your account administrator.