Can we activate automatic call recording on our outgoing calls or callbacks?
As callbacks can be answered by a different person than the person who requested the actual call, we recommend following the guidelines for the recording of outgoing calls.
We recommend training your users to request permission to record the call and let users manually activate call recording.
If you still want to activate automatic call recordings for outgoing calls or callbacks, please open a support request and add your Privacy Officer to the CC of this request.
This information presented does not constitute legal advice. We strongly encourage you to seek more detailed information from a lawyer who is versed in the requirements of your industry.