On some occasions, our team needs additional information from your browser console to further analyze the problem. Please use the following keyboard shortcut to open the browser console:
- Windows: Control + Shift + J
- macOS: Command + Option + J
In the window which appeared there is a white text field in the top with possibly yellow and red lines. If possible it helps our team a lot to isolate the issue as much as possible if you refresh the window and reproduce the issue again.
Right-click in the text field and choose Save as. Please send this file to our Helpdesk with a clear description of the issue.