Send the browser console information to the Helpdesk

On some occasions, our team needs additional information from your browser console to further analyze the problem. Please use the following keyboard shortcut to open the browser console: 

  • Windows: Control + Shift + J
  • macOS: Command + Option + J

In the window which appeared there is a white text field in the top with possibly yellow and red lines. If possible it helps our team a lot to isolate the issue as much as possible if you refresh the window and reproduce the issue again.

Right-click in the text field and choose Save as. Please send this file to our Helpdesk with a clear description of the issue.

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