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17:02 UTC | 10:02 PT
The investigation and monitoring of our service monitoring social queue messages is continuing. We will provide updates with any changes.
16:23 UTC | 9:23 PT
We are continuing to investigate and monitor performance of the service monitoring social media queue messages.
15:49 UTC | 8:49 PT
We've restarted the service responsible for queueing social media messages. We're continuing to investigate and monitor performance.
15:30 UTC | 8:30 PT
We are currently investigating reports social media messages not converting into tickets on Pod 3.
FOR MORE INFORMATION
For current system status information about your Zendesk, check out our system status page. During an incident, you can also receive status updates by following @ZendeskOps on Twitter. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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