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Zendesk will perform critical maintenance which will impact performance for customers on Pod 20 on Saturday, February 9 & Sunday, February 10 between the hours of 00:00 to 07:00 PT, or 08:00 UTC to 15:00 UTC, and customers on Pod 13 on Saturday, February 9, between the hours of 00:00 to 07:00 PT, or 08:00 to 15:00 UTC
|
Date |
POD |
Start Time |
End Time |
|
Feb 9, 2019 |
POD 20 |
00:00 PT / 8:00 UTC |
07:00 PT / 15:00 UTC |
|
Feb 9, 2019 |
POD 13 |
00:00 PT / 8:00 UTC |
07:00 PT / 15:00 UTC |
|
Feb 10, 2019 |
POD 20 |
00:00 PT / 8:00 UTC |
07:00 PT / 15:00 UTC |
Customers Affected: All customers on Pods 20 & 13
Zendesk Support customers will experience a brief service disruption of 90-120 seconds at some time within the 2 hour or 4 hour maintenance window.
Affected products: Support and Talk
Expected behavior: The Support and Help Center interfaces will be unreachable during the 90-120 second window, and your agents may experience green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls.
Please note that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we're doing this: Zendesk Database Administration team is upgrading our databases for increased reliability and performance.
Voor de laatste versie bekijk het artikel op het Zendesk Help Center.