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I think Zendesk is down or experiencing performance issues, what should I do?
Issues can be caused by a number of things. If you or your team is experiencing issues, it's a good start to check the Zendesk Status page for any ongoing issues. Issues that are mentioned on the Status page are known issues and you can follow the Zendesk Status page for any updates on the issue.
If the page states that everything is operational on your instance, see this article for further assistance on getting your issue resolved.