Dit artikel is enkel beschikbaar in het Engels.
Zendesk will perform critical maintenance which will impact the ability to update and save Account settings for customers across all Pods on Saturday, March 9, between the hours of 11:00-11:15AM PST, or 19:00-19:15 UTC
START: 19:00 UTC / 11:00 AM PST
END: 19:15 UTC / 11:15 AM PST
Customers Affected: All customers across all Pods
Zendesk Support, Chat, and Talk customers will experience a brief service disruption of 2-10 minutes in which they will be unable to update or save changes to the account settings endpoint during the 15 minute window. A list of the affected account settings can be found here.
Affected products: Support, Chat, and Talk
Expected behavior: You will be unable to save changes to your account settings, for 2-10 minutes during the 15 minute window. A list of the affected account settings can be found here.
Please note that you will still be able to create and update tickets, and that backend processes will still occur without issue, so you can expect email processes, API requests, and other such requests to function properly during these maintenance windows.
Why we're doing this: Zendesk Database Administration team is upgrading our databases for increased reliability and performance.
Voor de laatste versie bekijk het artikel op het Zendesk Help Center.