Plan requirement
| Subscription | Suite Growth or higher, Support Professional or higher |
| Access | Admin |
A sandbox missing a product cannot test anything that uses it. How to bring it in line.
Sync it
- Open the sandbox settings in Admin Center.
- Sync the products and add-ons from production.
- Wait for it to complete.
- Check in the sandbox that each product is actually there.
Why it matters
Testing a routing change in a sandbox without messaging tells you how it behaves for email and nothing else. The test passes and the change still breaks something on the channel you did not have.
Sync after any change to your plan
A new add-on in production makes the sandbox out of date for anything touching it. This is the moment to sync, not later when a test is unexpectedly failing.
Some things do not come across
External connections, credentials and integrations generally point at real systems and are not copied. Anything that talks to another system needs setting up separately, or the test is measuring a broken connection.
Check rather than assume
After syncing, open the sandbox and confirm the products you need are present and enabled. A sync can complete while leaving a feature switched off.
Note what is deliberately different
Sometimes a sandbox is intentionally not identical, such as with email disabled. Write that down, or somebody will one day test against it and draw the wrong conclusion.
Comments
0 comments
Article is closed for comments.