Zendesk WFM product limits

Plan requirement

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Also required Workforce Management
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The limits that shape what you can build: teams, schedules, history and forecast horizon.

Where limits apply

  • Teams and locations, how many you can define.
  • History, how far back the data goes.
  • Forecast horizon, how far ahead you can plan.
  • Schedule length, the period one schedule covers.
  • Intervals, the granularity of forecasts.

The exact figures are shown in the product and depend on your arrangement.

History is the one that bites first

Forecasting works from past volume. A new deployment has none, so early forecasts are poor, and that is expected rather than a fault.

Importing historical volume shortens that period considerably.

Interval granularity matters more than horizon

Half-hourly intervals show the Monday morning peak; daily totals hide it entirely. Since the peak is the reason to forecast at all, granularity is where the value sits.

Teams are a design decision, not a limit

Long before you reach any cap, a structure with twenty teams becomes unmanageable. Build teams around how you actually schedule people.

Plan the horizon around your rota

If schedules are published a month ahead, the forecast must reach at least that far with confidence. Check that before promising a publishing rhythm.

Ask before committing

If somebody expects year-ahead planning or minute-level tracking, confirm what is possible first. Contact pluscloud support and we will check it against your setup.

See also

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