The Article Labels are constructed out of two parts:
- Action – This selects the action the label will create
- Identifier – This selects the item ID or tag
The Knowledge Capture Actions Label that you want to use should be added to a Guide Article.
|Label||Description||Can be applied multiple times?|
||Set the Custom Field with the Field ID 12345 to the value with the tag
||Set the Ticket Form to Ticket Form ID 12345||No|
||Set the Ticket Group to Group ID 12345||No|
||Set the Ticket Assignee to User ID 12345||No|
||Add the tag
||Apply Macro ID 12345 to the ticket||Yes|
Some Labels can be applied multiple times to Tickets when for an example different tags need to be added to a Ticket or multiple Custom Fields has to be set.