Zendesk Apps

Embed

• What is Open Graph and how is it used in Embed?
• How to add my link to my comment using Embed?
• Can I use the links generated by Embed in my Macros on Zendesk?
• Can I use Embed for non rich text channels such as Chat and Messaging in Zendesk?
• Can I modify the image that is used by Embed?
• Why is Embed not loading the change I made on my website?

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Toolbox

• How to setup Toolbox in Zendesk Support?
• What happens with Notifications or commands to Open Items when an agent is offline?
• Blueprint: Notify agent about past due date
• Blueprint: Open Users or Organizations on external events

Knowledge Share

• Can multiple Help Centers or Multiple Brands be made available through Knowledge Share?
• Can I use Knowledge Share for external Help Centers that require me to Sign In?

Knowledge Capture Actions

• What Labels are supported in Knowledge Capture Actions?

Campfire

• Why is my message not arriving?

Holidays

• Does Holidays App allow us to extend the regular features of the Schedules in Zendesk Support?
• Supported Countries and Regions for Holidays App

Macro Date

• What Tags are supported in Macro Date?
• Adding Macro Date Tags to a Macro
• Using Schedules and Holidays in combination with Macro Date (Support Professional and Enterprise)
• Can Macro Date Tags also been used by other Apps or Integrations?

Google My Business

• Does Google My Business add any Ticket Fields by default to my instance?
• Using Ticket Tags for advanced workflows and reporting in Google My Business
• Do you charge anything for the number of reviews, locations or numbers of agents for Google My Business?
• How many locations can I add in Google My Business?
• Are Google Business Messages supported in the Google My Business App?
• Using Ticket Tags to reference locations for Google My Business tickets

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