Plan requirement
| Subscription | Suite Team or higher, Support Enterprise |
| Access | Admin |
Custom objects have to be switched on before they appear. One setting, and then the design work begins.
Turn them on
- Open Admin Center, then Objects and rules.
- Go to Custom objects and activate them.
- Save.
The custom objects area appears, empty. Nothing else changes and no existing configuration is affected.
Before you create your first object
Two questions worth answering on paper rather than in the interface.
- What owns this data? If another system does, plan the sync before you design the fields.
- What will read it? Agents, rules, reports, or all three. That decides which fields matter and how permissions should be set.
One thing you cannot rehearse: a sandbox does not copy custom object records, lookup fields, or triggers that reference custom objects. So the usual habit of trying it there first does not apply here, and whatever you build has to be built again by hand.
Limits
An object holds up to 100 fields, which is generous, and the limits on objects and records vary by plan. Look those up before designing something that assumes millions of records, because the answer shapes whether Zendesk is the right home for this data at all.
Three figures worth carrying into that decision. Past 100,000 records on the account, a new record can take a while to appear in the records list, because that list is rebuilt every six hours. Bulk deletion runs 100 records at a time. And an import file may not exceed 1 GB, with Zendesk recommending no more than 500,000 rows and each row under 32 KB.
Two more that decide whether this scales. Records count towards your account's storage, so they are not free in the way a ticket field is. And whatever storage you have, an account cannot hold more than 50 million custom object records.
Legacy custom objects
An older mechanism with the same name existed and has been retired. Anything you read referring to legacy custom objects, or to a data export tool for them, is about that older system and does not apply to what you are building now.
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