Plan requirement
| Subscription | Any plan |
| Access | Admin |
Where to see how much API capacity you are using, and what the shape of the graph tells you about which consumer is responsible.
Two places to look
- In Admin Center, click Apps and integrations in the sidebar, then select APIs > API analytics. This shows Ticketing API activity over the past 24 hours, with the total number of requests, the number of 429 errors, limit near-breaches and limit approaches.
- For the longer view, click Account in the sidebar and select Usage > API, which sets your usage over the last 7 days against your rate limits.
You need to be a Support admin to open either, or an agent in a custom role with permission to manage APIs. Two kinds of account do not get the second one at all: accounts running more than 2,500 requests a minute, and stand-alone accounts without Support. Use the first when something is wrong today and the second when you want to know whether there is room to add anything.
Reading the shape
- Flat with a spike at the same time daily. A scheduled job. Easy to move or slow down.
- Rising steadily over months. Growth, or an integration doing more as your data grows. Worth understanding before it becomes urgent.
- Bursts during working hours. Apps in the agent workspace. Each agent's app makes calls, so this scales with your team.
- Sustained at the ceiling. Something is being refused, and probably retrying.
Check before you diagnose
When an integration behaves oddly, or agents report an app not loading, look here first. Rate limiting produces symptoms that look like a broken integration and are a busy neighbour.
Before adding an integration
A quick look at current usage tells you whether there is room. Adding a data warehouse sync to an account already near its limit will not go well, and knowing that in advance is cheaper than finding out.
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