Plan requirement
| Subscription | Suite Team or higher, Knowledge Professional or higher |
| Access | Agent |
Comments can be switched off per article or across the help centre. Often the right call, and not an admission of defeat.
Turn them off
- Open the article and click Edit article.
- In Article settings, expand the Placement card.
- Clear Turn on comments and update the settings.
That switch stops new comments; the ones already posted stay visible unless you remove them.
There is no single switch for the whole help centre. For many articles at once, use a bulk update on the article list or the Help Center API. To take comments off everything and hide what has already been posted, the theme is the place: comment out the article comments block in the Article page template.
When comments earn their place
- A community-minded audience who add genuinely useful detail.
- Technical documentation where readers report edge cases.
- An internal help centre, where colleagues add context.
When they do not
Most consumer-facing help centres. What arrives is spam, and support questions that should be tickets, and neither is served by a comment.
A question in a comment is worse for the customer than a ticket: it is public, it is not routed to anybody, and nothing measures how long it waits.
Per article
Useful where one article attracts trouble. An article about a contentious policy change can have comments off while the rest of the help centre keeps them.
Leave a route in
If you turn comments off, make sure the article makes it obvious how to reach you. Removing the comment box without offering the request form reads as not wanting to hear from people.
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