Managing light agent seats

Light agents are free colleagues with read access and private comments, and how many you get is set by your plan.

Light agents are free colleagues with read access and private comments, and how many you get is set by your plan.

More can be added if you run out.

Check what you are using

1. Go to Admin Center > Account > Billing > Subscription.
2. Read how many light agent seats you are using and how many are left.
3. Open the Team members page and filter to light agents to see who they are.
4. Review whether each one still needs the access.

When you reach the limit

Three ways out: remove the light agents who no longer need access, promote the ones who need to do more into full agents, which uses a paid agent seat, or add more light agent seats.

The one permission that costs a seat

On Growth and Professional you can make a light agent a Knowledge admin, and doing that uses a seat. It happens while adjusting a role rather than as an obvious decision, and the seat count then rises with nobody having added anybody.

Review them like any other access

Light agents can read customer data. They leave, change teams and stop needing it, and because they cost nothing nobody notices. Include them in the same review as everyone else rather than treating free as harmless.

See also

• Light agents: what they can and cannot do
• Finding light agents that take up a paid seat
• Checking your agent seat usage