Plan requirement
| Subscription | Any plan |
| Access | Admin |
Order details beside the ticket. For a webshop, the single integration that saves the most agent time.
Connect it
- Install the integration in Admin Center.
- Authorise it against your shop.
- Choose what appears on the ticket.
- Test with a real customer who has ordered.
Why it pays back immediately
Most contact for a shop is about an order: where is it, can I return it, why was I charged that. Without the integration, every one of those means an agent switching systems and searching.
With it, the answer is beside the message before they start typing.
Show the last few orders
Not the entire history. Recent orders, status, and tracking covers almost every question, and a long list makes the useful part harder to find.
Matching is by email address
A customer who ordered as a guest, or with another address, will not match. That is common in retail, so agents need to know how to search manually when the panel is empty.
An empty panel does not mean the customer never ordered.
Decide about actions
Some setups let agents refund or cancel from the ticket. Convenient, and it means an agent action in Zendesk moves money.
Restrict that to the people who should have it, and make sure it is logged.
Watch what is displayed
Order panels can include addresses and payment details. Anything shown beside the ticket is visible to every agent who opens it.
Use it with the AI agent
Order lookups are the classic case for an action: the customer asks where their order is and gets a real answer rather than a policy.
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