Messaging

Articles

• What messaging is and how it differs from live chat
• Turning on messaging and placing the Web Widget
• Designing your conversation flow
• Creating messaging triggers
• The standard messaging triggers
• Conditions and actions in messaging triggers
• Setting an out-of-office response
• Showing the estimated wait time
• Ending conversations: by the agent or the customer
• Allowing multiple conversations per customer
• Continuing a conversation over email
• Proactive messages for the Web Widget
• Proactive messages for the mobile SDK
• Giving agents access to messaging channels
• Automatic conversation acceptance
• Releasing capacity on inactive conversations
• Sending inactivity reminders
• Showing end-user presence
• Testing messaging in a sandbox
• Blocking IP addresses on messaging channels
• Managing transcript visibility
• Moving from live chat to messaging
• Why my customer cannot see the widget