Collaborating on a ticket

Articles

• CCs and followers: what the difference is
• Turning on CCs and followers and setting permissions
• Customising notifications for CCs and followers
• Triggers for CCs and followers
• Why a CC receives no email
• Side conversations: consulting without the customer
• Turning on and configuring side conversations
• Child tickets from a side conversation
• Triggers for side conversations
• Preventing agents from starting side conversations
• Sharing tickets with another Zendesk account