Frequently asked

Articles

• Can a trigger add a comment to a ticket
• Can I use a trigger to CC end users automatically
• How do I build a trigger on the ticket subject
• How does the comment text condition work
• Can I change the requester based on the email body
• Can I change which support address sends the reply
• Can I raise my API rate limit
• Can I hit the API limit through normal use of the interface
• How do I authenticate API requests
• What are my API credentials when I sign in with SSO