Conversation flows
Articles
- What a conversation flow is
- Conversation design: how to build a good exchange
- Creating a dialogue
- Creating and managing replies
- Setting the welcome reply
- Viewing and editing system replies
- Creating use cases
- Creating generative procedures
- Setting up escalation to a human
- Setting up generative replies
- Customising the Knowledge reply
- Structured message templates
- Why my AI agent answers incorrectly