Ticket fields

Articles

• What a ticket field is and which standard fields exist
• Creating a custom ticket field
• The field types and when to pick which
• Building nested drop-down lists
• Conditional ticket fields
• Making a conditional field required
• Finding the field key or field ID
• What happens when you deactivate or delete a field
• Why my ticket field does not appear on the form
• Using custom fields in triggers and views
• Lookup relationship fields: pointing at another user, organisation or ticket
• Importing and exporting fields and values