Frequently asked
Articles
- How does Zendesk WFM track agent activity in Zendesk
- How do I track agent availability time
- How do I see utilisation, occupancy and volume per hour
- An activity was tracked incorrectly
- Error: end time cannot fall outside the shift
- How do I delete a user in Zendesk WFM
- How do I check how many paid Zendesk WFM seats we have