Team members

Articles

• Agent, admin, light agent, contributor: who is who
• Adding agents and admins
• Setting ticket access per agent
• Changing an agent's role
• Editing team member profiles
• Adding an agent alias
• Managing team member email addresses
• Resetting a team member's password
• Removing or replacing a team member
• Downgrading an agent
• Exporting team member data
• Bulk importing users with the data importer