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The pluscloud Care Growth service package is designed to help your organization on the moments you need help and guidance. Our specialists are available for you and have direct knowledge about your specific implementation and use-case.
What's included?
| Credits included in initial package | 5 credits |
| Personalized Product Support with knowledge about your implementation and user-case | ✅ (based on credits) |
| User Management | ✅ (based on credits) |
| Request for Change (not impacting structure) | ✅ (based on credits) |
| Skip The Line | Not included |
|
Product Support P1 |
8 hours |
|
Request for Change First Reply |
24 hours |
| Operating Hours | Regular Business Hours |
Requirements
| Minimum commitment | 6 months |
| Additional 5 credits | Available for purchase |
How are the credits used?
Credits are calculated based on the principle a credit is available for 1 full hour. The minimum incremental depends on the type of work that has been assigned.
- Product Support: 0.25
- User Management: 0.25
- Request for Change: 0.5