Plan requirement
| Subscription | Any plan |
| Access | WMS administrator |
Not everyone in your company sees the same WMS. Rights are set per person, so two colleagues can have very different menus.
Rights are per person, not per company
WMS shows each user only the screens their group allows. That is decided per person, which means one company can have several kinds of administrator side by side.
A common arrangement:
- A team lead who only needs call groups and opening hours for their own department
- An office manager who also maintains the shared phonebooks
- Someone in IT who adds and removes users and assigns subscription plans
All three are administrators. None of them sees the same thing.
A colleague seeing something you cannot is a rights difference, not a display problem. Screens outside your group are absent rather than greyed out, which makes it look like the option was removed.
Why it is set up this way
Giving everyone full access is simple until someone changes a call group they did not understand. Narrow rights mean a team lead can adjust their own department's opening hours without being able to affect anyone else's.
It also means you can hand someone a task without handing them the whole system.
The two common groups
Most systems start with two, and you can have more:
- Default. Call groups, timetables and phonebooks.
- IT Manager. All of that, plus users and subscription plans.
IT Manager builds on Default rather than replacing it, so nobody loses access by being moved up.
The screens you may have
| Screen | What it is for |
|---|---|
| Users | Add and edit colleagues, set their subscription plan |
| Users > Groups | See which group someone is in, and therefore what they can reach |
| Users > Phonebooks | Shared contacts everyone can search |
| Dialplan > Call Groups | Who rings, in what order, for how long |
| Dialplan > Timetables | Opening hours and closing days |
| Activation / Licenses | Which subscriptions you hold and how many are used |
Changing what someone can reach
Moving a colleague between groups, or setting up a new group for a particular role, is something we arrange. Tell us who needs access to what, and why, and we will set it up.
Worth doing rather than sharing one account: shared logins make it impossible to see who changed what.
Screens nobody in your company sees
Trunks, the dialplan itself, system settings and upgrades are ours to manage. Wildix documentation and screenshots elsewhere are written for a full administrator, so they show screens that do not exist for any of your roles.
Comments
0 comments
Article is closed for comments.