Wildix
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What Wildix is, which product you have, and how to sign in for the first time.
- Collect data from the browser console
- Which Wildix product do I have?
- Collaboration 7, x-bees and x-hoppers compared
- Sign in to Wildix for the first time
- Wildix system requirements and supported browsers
- Which ports and domains to allow on your firewall
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- Getting started
- Calls, voicemail and recordings
- Chat, presence and contacts
- Meetings and video
- Settings
- Open section
- Open section
- Open section
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- Click to dial from any web page
- Install the Wildix Integration Service
- Which integrations are available
- How to use the Integrations Hub
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How your calls reach the outside world: trunks, numbers, messaging and emergency calling.
- Check trunk status on the pluscloud status page
- What the call quality score on our status page means
- A carrier is degraded: what happens to my calls
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Wilma, voice and chat agents, transcription and Revenue Intelligence.
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Cloud Analytics, x-caracal, dashboards and KPIs.
- Which analytics tool do I need?
- Use the Live Dashboard
- Read x-bees analytics
- Read x-hoppers analytics
- Why is the Services tab missing from my Live Dashboard?
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Using your Wildix desk phone, DECT handset, headset and conference room. Installation a...
- Order hardware from our shop
- Return a product and claim warranty
- The PIN for your Wildix devices
- Connect a W-AIR headset to your account
- Set up a W-AIR base and register devices
- Connect a door intercom
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What you can manage yourself in WMS: users, call routing, opening hours and support tas...
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Which plan unlocks what, and how to change a plan.
- Wildix subscription plans explained
- Which Collaboration plan do I need?
- Which x-bees plan do I need?
- Which x-hoppers plan do I need?
- Can I mix plans on one PBX?
- Can we activate a feature for only some users?
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Submit a request
Still stuck?
Our support team will take a look with you.