Plan requirement
| Subscription | x-bees SuperBee, x-hoppers SuperHopper + AI |
| Also required | x-caracal |
The Live Dashboard shows what is happening across your phone system right now, for supervisors who need to act rather than report.
What it shows
Active conversations across the system as they happen: who is on a call, who is waiting, what is queuing. It is a live view rather than a report, so you use it to intervene during the day rather than to analyse it afterwards.
The Services tab needs x-caracal
x-bees SuperBee, or x-hoppers SuperHopper + AI, unlocks the dashboard itself, but the Services tab, which shows call group activity, needs an x-caracal subscription as well.
Without it the rest of the dashboard works and that one tab does not. This is the most common surprise, and it is a licensing gap rather than a fault.
x-caracal has its own conditions: at least ten UC-Business or UC-Premium subscriptions plus one UC-Premium. Check those before planning around the Services tab.
Using it well
- Watch the queue, not the individuals. A growing queue needs a decision now; an agent's call count is a conversation for later.
- Put it on a screen the team can see if you run a support desk. People self-correct when they can see the queue.
- Do not use it for performance management. A live view is a poor basis for judging a person, and being watched in real time changes behaviour for the worse.
For reports rather than right now
For history, patterns and trends, use Cloud Analytics or x-caracal reporting. The dashboard is deliberately about this moment.
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