Plan requirement
| Subscription | x-bees Standard or higher, UC-Business or higher (Collaboration 7) |
| Access | WMS administrator |
A popup URL opens your own system at the right record when a call arrives. Often the fastest route to a useful integration.
How it works
You give Wildix a web address with the caller's number in it. When a call arrives, that page opens. Your system does the lookup and shows whatever it shows.
If your application already has a search page that accepts a phone number, you are most of the way there. No development, no API, no project.
Set it up
- In WMS, go to Settings > PBX > Integrations.
- Enable the popup URL option.
- Enter your address, with a placeholder where the caller's number should go.
- Choose when it triggers: incoming calls, outgoing, or both.
Normalise the number
Numbers arrive in international format. If your database stores them locally, the lookup finds nothing and the page opens empty.
Handle that in your own system rather than trying to change what arrives. Strip the country code, or search on the last eight digits, whichever suits your data.
Test the URL in a browser first, with a real number pasted in. If it does not show the right record there, it will not from a call either, and you will have spent an hour blaming the phone system.
When to use a webhook instead
A popup URL needs someone looking at a screen. If something should happen regardless, such as logging to a system of record or triggering a workflow, use a webhook.
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