Do I need one x-caracal subscription per agent?

Plan requirement

Subscription x-caracal

No. One x-caracal subscription per system is enough, and it is not tied to a specific user. What is per user is the UC plan.

What is per system

The x-caracal subscription itself. One per system, not assigned to anyone.

What is per user

The UC plan, which decides two separate things:

  • To be monitored by x-caracal, an agent needs at least UC-Business.
  • To open x-caracal and read the statistics, a supervisor needs UC-Premium.

So a team of agents on UC-Business can be measured while their manager needs a different plan to see the results.

The floor

Activating x-caracal needs at least ten UC-Business or UC-Premium subscriptions plus one UC-Premium on the system, regardless of how many agents you have.

See also

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