Plan requirement
| Subscription | Any plan |
| Access | Admin |
Yes. Bulk updates and busy apps make API calls, and they come out of the same allowance as your integrations.
Why this surprises people
The API feels like something only developers touch. In practice the interface uses it, and so does every app in the context panel, once per agent per ticket.
Twenty agents each with four apps open is a steady rate of calls all day, before any integration runs.
What pushes it over
- A large bulk update. Several hundred tickets at once is several hundred calls.
- A chatty app, refreshing more often than anything changes.
- A migration or clean-up script running at full speed during working hours.
The last one is the classic. Somebody runs a tidy-up at eleven in the morning and agents report that Zendesk has gone slow.
What it looks like
Apps that fail to load, saves that take a long time, an integration that intermittently fails. It looks like several separate faults and it is one cause.
What to do
- Run bulk work outside working hours. The single most effective change.
- Split large batches rather than doing everything at once.
- Look at your apps. One badly behaved app across twenty agents is a lot of calls.
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