Plan requirement
| Subscription | Any plan |
| Access | Admin |
No, and the reasons are worth understanding rather than working around: every message becomes a ticket, and your sending reputation is at stake.
Why not
- It is a support system. Every message creates a ticket, so a mailing to five thousand people creates five thousand tickets.
- Sending reputation. Marketing volume from your support domain affects whether your actual support replies arrive.
- No unsubscribe handling, which most jurisdictions require for marketing.
- Rate limits that exist to protect the system.
What people are usually trying to do
Telling customers about an outage. That belongs on a status page and your website, not in individual emails. Proactive tickets to affected customers are reasonable at small scale.
Following up with a group. A view plus a bulk update with a comment does this, and it stays within what the system is for.
Actual marketing. Use a mailing tool. That is what they are for, and it keeps your support domain's reputation intact.
Proactive tickets
Creating tickets proactively for a defined group is legitimate and supported. The line is roughly: a message somebody would reply to is support, and a message you would rather they did not reply to is marketing.
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