Frequently asked
Articles
- Can I use an alias, distribution list or Google Group as a support address
- Can I edit the email template
- Can I put custom field values in an email notification
- Are outgoing emails encrypted
- Can I include the customer's original message in an auto-reply
- Can I send mass email campaigns from Zendesk
- Can I have several TXT records for several Zendesk accounts on one domain
- Access denied when setting up forwarding in Office 365
- Am I using live chat or messaging
- Can I turn chats into tickets when nobody is online
- Can I hide the department field on the pre-chat form
- Department routing is not working in chat
- Not delivered error when replying to Facebook or Instagram
- Agents cannot reply to an Instagram Direct message
- Can I bypass the seven day rule for Facebook Messenger
- Error: channel could not be added
- Can I redact information in a messaging ticket
- Can I change the outbound caller number
- Can I turn off automatic ticket creation for calls
- Can I download call recordings
- Can I use an IVR menu to route calls after hours
- Can I turn off inbound calls
- Can I forward my existing number to a Zendesk number
- Can I use an AI agent on the voice channel
- How do I find the widget code on my website
- How do I set the language of the widget
- Can I decide on which pages the widget appears
- Can I make the widget open automatically