Plan requirement
| Subscription | Any plan |
| Access | Admin |
Yes, through the offline form on the chat widget. Or use messaging, where there is no offline state and the question does not arise.
The offline form
When no agent is available, the chat widget can show a form instead of a conversation. What somebody submits becomes a ticket and is answered like any other.
Enable it in the chat widget settings, alongside your operating hours.
What the visitor experiences
A shift from "chat with us" to "leave a message", which is honest but noticeably less inviting. Some people fill it in; a good proportion close the window.
Why messaging avoids this
In messaging there is no offline state. Somebody sends a message whether or not anyone is there, an out-of-office response tells them when you will reply, and the conversation waits.
Same outcome, better experience, and no separate form to configure and maintain.
If you are staying on chat
Configure the offline form rather than hiding the widget. A visible route that takes a message beats a widget that disappears at five, because the visitor at least knows you exist.
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