Plan requirement
| Subscription | Any plan |
| Access | Admin |
Yes. A menu can route callers differently outside opening hours, and it needs a reason to exist beyond that.
How it works
A menu greets the caller and offers options, and it can behave differently inside and outside your schedule. Out of hours it might play a message, offer voicemail, or route an urgent option to an on-call group.
Where it earns its place
- An emergency route that is genuinely different from ordinary support.
- Several teams with clearly different purposes, such as sales and support.
- Languages, where the caller's choice is obvious to them.
Where it does not
A menu with six options named after your departments. Callers do not know your structure, they pick the first plausible option, and you have added twenty seconds and a wrong routing to every call.
Two or three options that a customer can answer without thinking is the limit.
The out-of-hours message matters more
For most organisations, a good out-of-hours greeting saying when you open and offering voicemail does more than a menu. It answers the caller's actual question, which is whether anyone is there.
Designing a call flow? Tell us how your teams are split and what happens out of hours and we will help you build something callers can actually navigate.
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