Plan requirement
| Subscription | Any plan |
| Also required | Quality Assurance or Workforce Engagement Management |
| Access | Admin |
A workspace groups the people reviewed together, with their own scorecard and reviewers. The main structural decision here.
What a workspace holds
- Its members, the people being reviewed.
- Its reviewers.
- Its scorecards.
- Its assignment rules, deciding what gets reviewed.
- Its own reporting.
Split where the standard genuinely differs
A phone team and an email team are judged on different things: tone on a call, structure in writing. That is a real reason for two workspaces.
Two teams doing the same work under different managers is not; that is one workspace.
Why fewer is better
Each workspace is a scorecard to maintain, reviewers to train, and a set of results that cannot be compared with the others. Three workspaces means three standards drifting apart.
Scores do not compare across workspaces
Different scorecards, different reviewers, different standards. Putting two workspace averages side by side and drawing a conclusion is the most common misuse of this product.
Start with one
One team, one scorecard, for a quarter. You will learn what your standard actually is, and that learning transfers to every workspace you add afterwards.
Not the same as a Support group
They often mirror each other and they are maintained separately. Somebody moving team in Support does not move workspace here.
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