Deleting a workspace

Deleting a workspace cannot be undone. It removes all comments, the highlighted statuses on conversations, the internal tags and the filters.

Deleting a workspace cannot be undone. It removes all comments, the highlighted statuses on conversations, the internal tags and the filters, and every member is removed from it.

There is no archiving a workspace

Archiving exists in Zendesk QA for groups, not for workspaces: an archived group keeps its data and can be restored. A workspace has no equivalent, so deleting is the only way to remove one and it is permanent.

If what you want is "out of current reporting but keep the history", a workspace deletion does not give you that. Export first, or leave it in place with nobody assigned to it.

Move people out before you delete

Anyone left in the workspace is removed from it, and the consequence is larger than losing reviews. An agent who is not connected to another workspace cannot use Zendesk QA at all, and sees a message telling them to contact their admin. Admins and account managers keep access to the account either way.

For most people this does not bite, because anybody whose Zendesk QA role was set in Admin Center also sits in the account's default workspace and cannot be removed from it. The warning is for whoever falls outside that, and the safe order below costs nothing either way.

So the order matters: place people somewhere first, then delete.

The default workspace cannot be deleted

Designate a different workspace as the default before removing the current one. It is a small thing that stops the deletion in its tracks if you have not done it.

Before deleting

1. Export the reporting you want to keep.
2. Move members to the workspace they belong in now.
3. Check no assignment rules point at it.
4. If it is the default, make another one the default.
5. Then delete.

The history question tends to arrive later, usually from somebody who was not part of the decision to delete. If anybody will ever ask how quality developed over the past year, the export is the only version of that answer you will have.

Why workspaces get deleted

Usually because too many were created at the start, one per team, and the standards drifted apart. Merging them is the right instinct: agree the single scorecard first, then move people, then remove the empty workspace.

Scores will not be comparable across the merge, because before and after are measured against different scorecards. Say so on the reporting, or somebody will read the change as a shift in quality.

See also

• What a workspace is in Zendesk QA
• Managing workspace members
• Viewing and managing scorecards