Plan requirement
| Subscription | Any plan |
| Also required | Quality Assurance or Workforce Engagement Management |
| Access | Admin |
Which workspace people land in. A small setting that decides where new members go, and changing it does not move the people already there.
Change it
- Click your profile icon in the top right and select Settings.
- In the side panel, choose General under Account.
- Pick the workspace in the Default workspace drop-down.
- Add somebody and confirm where they land.
Landing there is permanent
This is the fact that should shape the choice. A user is assigned to the account's default workspace when their Zendesk QA role is set in Admin Center, and users cannot be removed from the default workspace. They can be removed from every other workspace, but not from that one.
So changing the default does not move the people already in it. It only changes where the next ones land, on top of where they already are.
Why it matters
Somebody added without a workspace being chosen ends up in the default. If that is the wrong one, they are reviewed against a scorecard for work they do not do.
The scores are then meaningless and, worse, they feel unfair to the person receiving them.
Point it somewhere harmless
Because membership is permanent, a workspace with no active assignment rules is the safer default: somebody landing there receives no reviews until they are placed properly, and nothing has to be undone afterwards.
Pointing it at your largest team makes the common case right without anybody thinking, and it is defensible where nearly everybody genuinely belongs there. But every exception then keeps a membership you cannot remove, which is the cost people discover a year later.
Check it after reorganisations
The default was set when the structure looked different. It is exactly the setting nobody revisits.
Watch where new people go
For the first few new starters after any change. That confirms the setting does what you intended, which reading it does not.
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