Plan requirement
| Subscription | Any plan |
Before opening a ticket, check the status page. It answers "is it just me" faster than we can reply.
Where to look
status.pluscloud.nl. Four sections:
- Services. Current status of every Zendesk and Wildix service we run for you.
- Changes. Planned maintenance, announced in advance.
- Incident history. What happened before, and when.
- Wildix releases. What is coming and what changed.
Available in English, Dutch, French and German.
When to check it first
- Calling problems affecting more than one person
- Nobody in the office can sign in
- Calls to one particular country failing
- Something that worked yesterday and does not today
If what you are seeing lines up with something on the page, you have your answer and you can tell your colleagues what is happening instead of collecting reports.
Bookmark it and share it with whoever fields internal complaints. Ten seconds there saves a ticket and, more usefully, saves your reception desk from fielding the same question fifteen times.
Planned maintenance
Maintenance is announced under Changes before it happens. Worth a look if you are planning something that must not be disturbed, such as a launch or a busy campaign day.
When it is not on the page
Then it is probably specific to you, and worth reporting. Send us a request with the time, the numbers involved and whether colleagues see the same thing.
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