Plan requirement
| Subscription | Any plan |
| Access | Admin |
Dark mode is on by default. The account setting decides whether agents may use it at all; the choice itself is each agent's own.
Check the account setting
- Open Admin Center.
- Go to Workspaces > Agent tools > Agent interface.
- Confirm Allow agents to turn on dark mode in Agent Workspace is ticked, then click Save.
Once it is available, agents choose it for themselves from the avatar menu top right, under Appearance: Light mode, Dark mode or Match system appearance. Turning it on at account level makes the option exist; it does not force it on anyone.
If an agent cannot find the choice
An agent who opens Appearance and sees no dark option is looking at an account where that box has been unticked. Since it is ticked by default, somebody turned it off deliberately at some point, so it is worth asking why before turning it back on. Either way it is the account setting that makes the choice appear, not the agent's own settings.
Match system appearance is worth mentioning to anyone who asks: it follows whatever the computer is set to, so it turns dark and light along with the machine's own day and night schedule instead of staying on one of the two.
What to check afterwards
Apps in the context panel are built by their own makers, and not all of them handle a dark background well. A white app panel against a dark workspace is the usual symptom.
If you have built your own app, it needs explicit work to be dark mode compatible. Zendesk documents what that involves, and it is not automatic.
What it does not change
Dark mode applies to the Agent Workspace only. Your help centre keeps whatever your theme defines, and Admin Center and Explore are unaffected.
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