Plan requirement
| Subscription | Any plan |
| Access | Admin |
A signature appended to every agent reply, with placeholders so it carries the right name automatically.
Set it up
- Open Admin Center, then Workspaces, then Agent tools > Agent interface.
- Find Signature.
- Write the signature, using a placeholder for the agent's name.
- Save and send a test.
Use the placeholder
A signature with the agent's name filled in by placeholder means one signature for the whole team, and it stays right when people join or leave.
Not every placeholder works here. A signature accepts agent and current user data, account data, and dynamic content where the signature is HTML. Ticket placeholders are not on that list, so a signature cannot mention the ticket it is attached to.
Where you use agent aliases, the alias appears instead of the real name, which is usually the point of having them.
Keep it short
A signature longer than the average reply looks absurd on a two-line answer, and on a phone it pushes the actual message off the screen. Name, role, company. Anything legal belongs in the template footer, not repeated on every message.
Agents can add their own
Agents can set a personal signature in their profile, and whether that reaches the customer is your decision rather than theirs. Their text only appears where {{agent.signature}} sits in the account signature. Leave that placeholder out and personal signatures are written and never sent, which is worse than not offering them: somebody spends a week thinking their sign-off is going out.
Worth deciding deliberately, then. The placeholder lets people add a personal touch, and it also lets somebody add three lines of quotation.
Comments
0 comments
Article is closed for comments.