Plan requirement
| Subscription | Any plan |
| Access | Admin |
Yes, several ways, and which you choose decides what the caller hears. Voicemail-only is usually the right one.
The options
- Set the number to voicemail only. Callers hear your greeting and leave a message. The gentlest option and usually the right one.
- Remove the number. Callers get a dead line. Only appropriate for a number you are retiring.
- Narrow the business hours. Inbound stops outside them, with your out-of-hours behaviour taking over.
- Agents make themselves unavailable. Temporary, and it falls through to whatever you configured.
What people usually mean
Outbound only. Agents ring customers and nobody rings in. Voicemail-only on the number does this while still catching returned calls, which will happen because your number appeared on their phone.
A quiet afternoon. Narrower hours or agents unavailable, rather than anything permanent.
Do not let it ring out
Whatever you choose, a caller should hear something. A number that rings and rings is the worst option and it is the one that happens by accident, when agents are unavailable and no voicemail was configured.
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