Plan requirement
| Subscription | Any plan |
| Access | Admin |
Yes, several ways, and which you choose decides what the caller hears. Voicemail-only is usually the right one.
How do I stop calls coming in for a while?
- Turn voicemail on for the line. Callers hear your greeting and leave a message. The gentlest option and usually the right one. Note that voicemail and overflow are mutually exclusive: with voicemail on, the Overflow calls option cannot be enabled.
- Remove the number. Callers get a dead line. Only appropriate for a number you are retiring.
- Narrow the business hours. Inbound stops outside them, with your out-of-hours behaviour taking over.
- Agents make themselves unavailable. Temporary, and it falls through to whatever you configured.
What people usually mean
Outbound only. Agents ring customers and nobody rings in. Voicemail on the line does this while still catching returned calls, which will happen because your number appeared on their phone.
A quiet afternoon. Narrower hours or agents unavailable, rather than anything permanent.
Know what the silence does
With voicemail off, no overflow number set and nobody available, the caller hears your voicemail-off greeting and the call is then disconnected. It does not ring on indefinitely, which is better than it sounds and worse than it reads: the caller is cut off rather than left waiting, and unless that greeting says something useful they have nothing to act on.
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