Plan requirement
| Subscription | Any plan |
| Access | Admin |
Technically yes, in two ways. Whether you should is a different question, and for opening on page load the answer is usually no.
How
Either a proactive message, which opens the widget with something to say, or website code that opens it on page load. The first is configuration; the second needs a developer.
Why not on page load
A widget that opens the moment somebody arrives is a pop-up. It covers the page they came to read, before they know whether they have a question, and the reaction is to close it.
People close it faster than they read it, and a closed widget is harder to get reopened than one that was never opened.
What works instead
A proactive message with real conditions: a particular page, after a minute or two, once per visitor, during hours when somebody can answer.
That reads as noticing somebody might be stuck rather than as an advertisement, and it gets answered.
Where automatic opening is right
After the visitor did something that implies a question. Clicking a help link, or a failed payment. Then the widget opening is the response to their action rather than an interruption.
Measure it
If you do it, look at how many conversations start against how many people see it. A very low rate means you are interrupting people for nothing, and that has a cost even when nobody complains.
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