Plan requirement
| Subscription | Suite Enterprise or higher, Knowledge Enterprise |
| Access | Admin |
A verification rule pairs a filter with an interval: which articles it covers, and how long they stay verified before Knowledge flags them again.
Create a rule
- In Knowledge, click the settings icon and select Article verification.
- Click Add and enter a Rule name.
- Set the Frequency: how long an article may go unverified before the rule flags it.
- Set the Filters that decide which articles it covers, a label or a category for instance. The articles you are about to affect are listed underneath as you go.
- Click Create.
You can have twenty rules. To change one, open the same page and click the rule name, adjust the name, frequency or filter and click Save. The options menu on a rule offers Duplicate, which is the quick way to build a second rule with a different interval, and Delete.
What the rule does
It runs once a week. Any article that matches the filter and has not been verified within the frequency is set to unverified, and it appears on the Needs verification list. Owners then get reminder emails every two weeks. That schedule is fixed: you cannot change it or switch it off, and verifying the article is the only thing that stops it.
Deleting a rule does not undo it
Articles that a rule has already flagged stay unverified when you change or delete that rule. They come off the list only when somebody verifies them by hand, so clean up the queue before you clean up the rules.
Match the interval to how fast the subject moves
- Six months for anything describing a product that ships regularly.
- A year for process and policy.
- Longer for background that rarely changes.
A single interval across everything either buries the team in reviews or lets the fast-moving articles rot. The point of having twenty rules is that they can differ.
Start with the articles people read
Your twenty most-viewed articles carry most of the risk of being wrong, because being wrong there affects the most people. Cover those first and extend later.
Unverified is a signal, not an alarm
It means nobody has confirmed the article recently, which is not the same as the article being wrong. Treat the list as a queue to work through rather than a fault to fix.
Only useful if somebody works the queue
Rules generate a list. If nothing reads that list, you have built an accurate record of neglect. Pair every rule with a person and a rhythm, even a monthly half hour.
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